Reference

prima88 Privacy Policy For Your Account

Your account details, wallet records and device access are covered in the prima88 Privacy Policy, so you can see what we collect and why.

Clear data purposesWallet record detailsAccount access choicesPrivacy contact path
prima88 prima88 Privacy Policy For Your Account
PRIVACY HELP DESK

Contact Us About Privacy Policy

A direct support route helps when you need a copy of account data, want to correct a phone number or have a question about a wallet…

Policy questions Send your Privacy Policy question through support chat, with the email or phone detail…
Data corrections If your name, phone number or wallet status is inaccurate, tell support chat which…
Access concerns When a login or device prompt raises a privacy concern, stop sharing credentials and…
DATA HANDLING

Check How prima88 Handles Your Data

The Privacy Policy is practical: it connects each data category to an account action, from phone verification to a QRIS status check.

Account details

We use the name, phone number and login details you provide to create and protect your account.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account entries may appear as payment references or status records.

Device signals

A browser or mobile device can send login time, device type, session data and security signals.

Cookies and sessions

Cookies or similar storage can keep a signed-in session working and help detect suspicious activity.

Retention periods

We retain account and transaction records only for the period needed for the stated purpose, security checks or a legal…

Changes and requests

You can ask for access, correction or clarification through support chat using the account route.

Find Privacy Policy Answers Before Access

These Privacy Policy answers address the searches we hear most often before an account is opened or a wallet is connected. We keep the wording tied to prima88 account records, device sessions and Indonesian payment references rather than describing unrelated services. If your situation is specific, use support chat and identify the policy topic so we can point you to the relevant request path.

It covers account details, phone verification, device and session signals, cookies, support messages, payment references and retention. The Privacy Policy also explains how you can ask for access or correction, with handling based on local law and the account details needed to confirm your request.

Yes. The Privacy Policy explains that DANA, OVO, GoPay and QRIS may create payment references or status records linked to your account. These details help match a transaction query, but you should never send a wallet PIN or secret credential through support chat.

Phone verification helps us confirm that the person asking about an account record is connected to that account. We may request it before changing access details or discussing wallet status, including when your login comes from a new browser or mobile device.

Contact support chat from your account route and state which detail is incorrect, such as a phone number or account name. We may confirm your identity, check the record and explain whether the correction is available under the law applying to your access.

You can submit an access request through support chat and identify the account safely. We may ask for phone verification before releasing account-linked details. The response can describe stored categories, purposes and retention, subject to legal limits that depend on local law.

Cookies or similar browser storage can support session continuity and security checks. You can remove or restrict them through your browser or device settings, but doing so may sign you out or trigger another phone verification step when you return to the account.

Use support chat and ask specifically about retention or account closure under the Privacy Policy. We will identify the relevant account records and explain the available route, including any period required for security, transaction records or another legal obligation.