Check Legal access and wallet records
Our Legal position is simple: account access depends on local law, your submitted details must be accurate, and we may ask for phone verification before account access. We record payment references so a DANA, OVO, GoPay or QRIS transaction can be matched to the correct account.
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Bank transfer and virtual account records may also be checked when funds move through BCA, BRI, Mandiri or BNI. These checks help us resolve a receipt mismatch or an account-name difference without changing the policy basis. If a rule affects your region, wallet status or account
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access, we will direct you to the relevant policy wording through the account contact route. Where local law permits, you can use the lobby after the required checks are complete.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.